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Terms & Conditions

Terms and Conditions and Code of Conduct policies are applicable to all our students.

By enrolling on a course or becoming a student you agree to the terms and policies outlined below

General

Only the target language must be spoken in the classroom

 

Photocopies and a course folder will be provided during the course (coursebooks are not included in the lesson costs as they are not required but we would be happy to recommend one for self-study if required)

 

We carry out evaluations to ensure that students are placed in the correct group for their level and objectives. If you feel that you have been placed in the wrong class, then please tell your teacher or send us an email after the first lesson so that we can discuss this with you and move you to a different group if necessary.

 

Clients are expected to comply with the rules and regulations of the school. If clients do not agree with Alpine French School’s division of students into groups, the scheduling etc, they should discuss this with a member of the teaching or administrative staff.  The client agrees to comply with the applicable law whilst abroad. Clients are expected to behave in a courteous and polite manner. Inconsiderate behaviour will force Alpine French School to terminate participation in the course and if necessary the client will be asked to vacate his accommodation.

 

Payment

Payment must be made prior to the start of the course, as agreed with Alpine French School or their representative.

 

Group courses are booked as a course and no refunds are made for missed lessons unless agreed otherwise by contract. Our course prices are exclusive of the enrollment fee.

 

Details of what is included in our prices are explained on the relevant page of our website. Prices do not include flight, rail travel or insurance.

 

Acceptable payment types are Bank Transfer, Euro Cheque, Credit card payments over the phone or via our online payment gateway. For bank transfers, all charges are to be paid by the client. Alpine French School uses the exchange rate on the day of pricing according to the online gateway rate.

 

Alpine French School will not be responsible for charges imposed on you, by your bank. This also includes payment discrepancies caused by variations in exchange rates used by your bank.  The school doesn’t accept Amex or Diner’s cards.

 

Deposit

We take a non-refundable deposit of 200€ to secure your booking and an additional 200€ if you also book accommodation. If you book an independent apartment, then you will be asked to pay an additional non-refundable deposit for this. The deposit amount is deducted from your final balance which is payable 6 weeks before the course start date. The agreement between Alpine French School and the client becomes legally binding upon payment of the deposit.

 

Regular Cancellation Policy (see below for Coronavirus cancellation policy)

More than 8 weeks before course start date: deposit retained, full refund (less deposit) if full amount has been paid.

 

6-8 weeks before course start date: 75% refund

4-6 weeks before course start date: 50% refund

2-4 weeks before course start date: 20% refund

Less than 2 weeks before course start date: no refund

 

Coronavirus Concerns

 

We are taking the outbreak of Coronavirus very seriously and we have sought advice on the current situation.

We are offering amended terms and conditions allowing you to cancel and receive a full refund up to 3 weeks before your arrival date in the case of travel complications relating to the Coronavirus.  This applies to bookings made after 6th March 2020.

Whilst at Alpine French School, you will have masks and hand disinfectant gel at your disposal.

 

France has an excellent healthcare service and good infrastructure to deal with any possible future problems.  There are 6 hospitals in the area (in Lyon, Clermont-Ferrand, Grenoble, Saint-Etienne, Annecy and Chambéry) who are fully equipped to test for suspected cases.

 

 

 

Weekly Group lessons are booked as a course and no refunds are made for missed lessons unless otherwise agreed with the teacher.

 

For private lessons cancelled less than 48 hours in advance, the full amount will be charged.  With more than 48 hours notice, we will do our best to re-arrange your lesson subject to availability.

 

In the event that Alpine French School has to cancel a lesson, another lesson will be offered in replacement.

 

We are happy to organize a government training budget for you if you are eligible for this (this includes the application and processing of your training budget and all the associated paperwork and administration). You will be offered a package that fits the criteria of your training budget organisation.

 

Alpine French School accepts no responsibility for students not receiving their training budget. This is at the discretion of the training budget organisation that you are affiliated to and is also dependent on you being up to date with all of your contributions as well as respecting the application deadlines. We organise training budget applications and help with the process but it is the students’ responsibility to ensure that all necessary information and documentation is transferred to Alpine French School promptly and that all documents provided by Alpine French School are dealt with according to our instructions.

 

Alpine French School cannot be held responsible for delays from budget organisations.

 

Local Teacher Travel Expenses

Travel expenses will be charged for all lessons not taken at our premises as our teachers therefore have to travel and it is a legal obligation for them to be paid a government determined amount of travel expenses. We are aware that this increases the price of the lessons, unfortunately this is beyond our control. If you would prefer not to pay travel expenses, then you are more than welcome to take your lessons at our school premises.

 

Travelling from abroad

Clients are responsible for arranging their own transport to and from the school. Alpine French School can organise transfers from and to Geneva airport for you.

 

If you have booked a transfer through us, upon arrival at Geneva, you will be greeted by a transfer representative, shown to your mini bus and driven to your accommodation. Weather and road conditions permitting, the journey should take no more than 90 mins.

 

In the case of unforeseen circumstances, out of Alpine French School’s or the transfer company’s control, such as  ight delays, cancellations, lost luggage, adverse weather and road conditions, you may be required to wait in the airport arrivals café area. If this happens, you will be noti ed immediately upon arrival and kept informed of the situation by a designated transfer representative.

 

Transfers are arranged on a shared-transfer basis. This means you will be travelling with other passengers. In this situation, you may also be required to wait at the airport. Alternatively we can arrange a private transfer for you for an additional charge if you do not wish to wait.

 

Travel and Insurance

Clients must arrange their own formal travel documentation such as visas if required. For students in the EU or in countries in the Schengen area, a visa is not required for stays of under 90 days (3 months). Please see the following link for the list of countries:  http://vosdroits.service-public.fr/particuliers/F21921.xhtml

 

For stays of longer than 90 days, Alpine French School will provide the relevant documents to support your visa application. However, Alpine French School takes no responsibility for the outcome of your application.

 

Travel and medical insurance: Clients are not insured for the activities provided during their stay. Students should ensure they have comprehensive travel & medical insurance for their trip. Our 3rd party activity providers are all insured and fully certified by the French government and have the relevant liability insurances.

 

Accommodation will be provided as detailed in the course description and as requested in your application. Alpine French School reserves the right to modify accommodation details, but accommodation provided will be of an equivalent standard if a substitution is made.

 

Your accommodation will be available after 4 pm on the day of your arrival. The same conditions apply to self-drive guests. Home-stay accommodation is usually available from any time but please check with us if you wish to arrive before 4pm and we will check with your family.

 

For departure, rooms must be vacated by 10 am. Your luggage can be stored if you have a later departure. Please ask a member of staff

 

For students staying in shared apartment accommodation, a weekly clean is included at an extra €20/week.  Please make sure the cleaners can access your room between 10-2pm on Saturdays. Students are responsible for the general upkeep of the apartment during their stay.  A deposit of €200 will be held on your credit card on your first day at school. On departure, a member of staff will check the state of the room & communal areas before instructing if the deposit can be released.

Please tell a member of Alpine French School staff in the event of a problem with the accommodation so that we can remedy the situation.  Any complaints made after departure will not be considered.

 

Changes to Course Content

Alpine French School reserves the right to modify courses and activities subject to outside circumstances, cancellations, weather etc.

If the minimum number of participants is not met for a particular week (minimum of 3 persons required to run a course), an alternative course will be provided with private/semi-private tuition.

For 2 students, intensive courses will be reduced to 2h tuition + 1h autonomous work per day.  For 1 student, intensive courses will be reduced to 1h tuition + 2h autonomous work per day.

 

Complaints

In the event of any complaints during your course, please request a complaint form from the school reception and complete

this in writing and hand it into reception where we will discuss the issue with you. Please do this as soon as the problem arises so that we are able to do everything in our power to remedy the situation.

Any complaints made after departure will not be considered. Complaints cannot be accepted for weather conditions or resort opening times/dates as these things are beyond our control.

 

Promotional materials

AFS reserves the right to use any photographs, artwork, etc, of the students on its website, in its advertising and in any of its future publications.

 

Activities

Activities will be provided as per your chosen package. We reserve the right to modify the activity programme; if this is due to weather conditions, opening dates and availability.

Any problems with a third party service should be taken up with the provider directly.

 

Privacy Policy

As part of your booking, we will ask for some personal data.  Your data is stored in our booking system which is compliant with

GDPR.  We will never share your data with a third party.  You have the right to have any personal data deleted at any time.

 

Remote payments are made via telephone or Studypay which is an accredited and secure online payment system.  No records of card details are visible to us via this system and no card details are stored.

 

 

General

Clients are expected to comply with the rules and regulations of the school (see Code of Conduct below). Clients are expected to behave in a courteous and polite manner. Inconsiderate behaviour will force Alpine French School to terminate participation in the course and if necessary the client will be asked to leave the school.

 

Payment

Payment must be made prior to the start of the course, as agreed with Alpine French School or their representative.

Courses are booked as a complete course and no refunds are made for missed lessons.

Details of what is included in our prices is explained on the relevant page of our website and on your quote.

Acceptable payment types are Bank Transfer, Euro Cheque, via Studypay or credit card. For bank transfers, all charges are to be paid by the client. All prices are in euros. Alpine French School will not be responsible for charges imposed on you, by your bank. This also includes payment discrepancies caused by variations in exchange rates used by your bank.

 

Deposit

We take a deposit of 400€ to secure your booking of which 200€ is non-refundable in the event of a cancellation.  This amount is deducted from your balance which is payable 6 weeks before the course start-date. The agreement between Alpine French School and the client becomes legally binding upon payment of the deposit.

An additional deposit of 400€ will be taken for any accommodation booked through one of our accommodation partners and this deposit is non-refundable.

 

Regular Cancellation Policy (see below for Coronavirus cancellation policy)

More than 8 weeks before course start date: 200€ of deposit retained.

6-8 weeks before course start date: 75% refund

4-6 weeks before course start date: 50% refund

2-4 weeks before course start date: 20% refund

Less than 2 weeks before course start date: no refund

 

 

Coronavirus Concerns

 

We are taking the outbreak of Coronavirus very seriously and we have sought advice on the current situation.

We are offering amended terms and conditions allowing you to cancel and receive a full refund up to 3 weeks before your arrival date in the case of travel complications relating to the Coronavirus.  This applies to bookings made after 6th March 2020.

Whilst at Alpine French School, you will have masks and hand disinfectant gel at your disposal.

 

France has an excellent healthcare service and good infrastructure to deal with any possible future problems.  There are 6 hospitals in the area (in Lyon, Clermont-Ferrand, Grenoble, Saint-Etienne, Annecy and Chambéry) who are fully equipped to test for suspected cases.

 

For private lessons cancelled less than 48 hours in advance, the full amount will be charged.  With more than 48 hours notice, we will do our best to re-arrange your lesson subject to availability.

In the event that Alpine French School has to cancel a lesson, another lesson will be offered in replacement. No reimbursements are made for late arrivals or early departures, regardless of the reasons.

 

Travelling from abroad

Clients are responsible for arranging their own transport to and from the school.  Prices do not include flight or rail travel. Alpine French School can organise transfers from Geneva for you.

 

If you have booked an airport transfer and meet and greet service, upon arrival at Geneva airport, you will be greeted by a representative from Alpine French School who will be waiting in the Arrivals Hall.  Weather and road conditions permitting, the journey should take no more than 90 mins.

 

In the case of unforeseen circumstances, out of Alpine French School’s control, such as flight delays, cancellations, lost luggage, adverse weather and road conditions, you may be required to wait in the airport arrivals café area with the Alpine French School representative.

 

Travel and Insurance

Juniors travelling unaccompanied through Geneva airport must carry an Unaccompanied minors’ travel form (in our Junior Student Manual)

Clients must arrange their own formal travel documentation such as visas if required.  For students in the EU or in countries in the Schengen area, a visa is not required for stays of under 90 days (3 months).  Please see the following link for the list of countries: http://vosdroits.service-public.fr/particuliers/F21921.xhtml

 

For stays of longer than 90 days, Alpine French School will provide the relevant documents to support your visa application.  However, Alpine French School takes no responsibility for the outcome of your application.

 

Travel and medical insurance: Clients are not insured for the activities provided during their stay. Students should ensure they have comprehensive travel & medical insurance for their trip.  Our 3rd party activity providers are all insured and fully certified by the French government and have the relevant liability insurances.

 

Liability

It is not possible for Alpine French School to be held responsible for services not under our control.  Alpine French School will not, under any circumstances, be responsible for any additional expense, distress, disappointment, loss, damage, injury, accident, delay, inconvenience or irregularity resulting from or attributable to the act or default of any company, firm or persons in connection with the carrying out of such arrangements or bookings or the conveyance of any clients, unless caused by either the proven negligence of, or a proven lack of diligence by Alpine French School. Every booking is accepted subject to the conditions imposed by these outside companies or agencies and any claim with respect to such matters must be made against the appropriate principal.

 

Accommodation

Accommodation is provided in our Junior Study Centre: Les Eaux Vives, 74110 Essert Romand, Commune of Morzine, France.

Accommodation is in rooms shared with other students of the same sex.

Meals are provided by the centre who cater for dietary requirements upon prior notification.

If a substitution is made in the event of unforeseen circumstances, accommodation provided will be of an equivalent standard.

 

Changes to Course Content, Cancellation or modi cation of programmes

 

Alpine French School reserves the right to modify courses and activities subject to outside circumstances, cancellations, weather etc. Alpine French School reserves the right to cancel or modify any programme or programmes listed in our brochure because of an insufficient number of participants or for any other reason beyond its control. If this rare event occurs, AFS will offer clients their choice of an alternative camp programme or full refund of any monies paid.

 

Promotional materials

AFS reserves the right to use any photographs, art work, etc, of the children on its website, in its advertising and in any of its future publications.

 

Medical release

AFS shall have full authority to take whatever action it deems necessary to safeguard the health and well-being of the child. Such authority shall include the right of AFS to take the action it deems necessary to secure medical treatment for the child at the parent’s or guardian’s expense. Full medical information must be completed on the application form and parents will be asked to sign a separate medical release form which is a legal requirement in France.

 

Complaints

In the event of any complaints during your course, please ask your child to contact a member of the camp staff or parents can contact us at the Alpine French School office.  We will be happy to discuss the issue with you and we will do everything in our power to remedy the situation. Any complaints made after departure will not be considered. Complaints cannot be accepted for weather conditions or resort opening times/dates as such things are beyond our control.

 

Mobile Phones/Tablet Computers

The use of mobile phones/tablet computers by minors is an area of great concern for Alpine French School and all parents.  We have a strict policy concerning the use of mobile phones at our camp which is a carefully considered policy decided by Camp staff and School Directors.  This policy is to ensure the well-being of all students and their enjoyment of the camp.

 

Monday to Friday (Residential Students):

Students’ mobile phones will be kept by Camp Staff during the day so that students can concentrate on their lessons and activities.  They will be returned to them at the end of the afternoon activities (around 16h30) and they will be allowed to use their phones for internet use, calls and messaging until bedtime. At bedtime, students’ mobile phones will be handed in to Camp Staff.  Please talk this through with your son/daughter before their arrival at the Camp to make sure this isn’t a surprise to them.

 

Weekends (Residential Students):

Students will be allowed their phones from breakfast time until bedtime at weekends.  The activities are more relaxed at weekends and this will enable students to message and call friends and family and take photos of their activities.

 

Day Camp Students:

No mobile phones are allowed at the camp during the day.  If you wish to send your child with a mobile phone in case of an emergency, this should be turned off and in their bag or handed in to Camp Leaders upon arrival at the camp. If you wish to contact your child during the day, please feel free to call the camp and you will be able to speak to your child.

 

We have a closed Facebook group where Camp Leaders and Teachers will post daily photos of students so that you can see what they have been doing during the day.

 

Lessons

Students are divided into groups according to age and French level.  The first session of all of our courses is an informal evaluation and groups will be changed if necessary. Please do not hesitate to contact us if you feel that your child has been placed in the incorrect group.

Photocopies and a course folder will be provided during the course

 

Activities

We reserve the right to modify the activity programme.  All programmes provided are provisional and are subject to change; in some cases this is necessary due to weather conditions, opening dates and availability.

 

AFS cannot be responsible for weather conditions that adversely affect the client’s ability to participate in activities offered. Furthermore, if, in AFS opinion, conditions are hazardous due to adverse weather, activities may be curtailed or cancelled. If published activities are cancelled for any reason, AFS will do everything possible to  find alternative activities for its clients.

 

Parents’ responsibilities

Parents or guardians accept full  financial responsibility for anyone they register in AFS (children or adults) for the following reasons:

 

  1. Damage caused, whether willful or not, to facilities, equipment, clothing or anything else belonging to or leased by AFS.
  2. Repatriation expenses for any person having to be sent home or to a designated place, due to illness, accident, misbehaviour or any other reason deemed valid by AFS.
  3. Any pocket money or any purchase of a personal nature made on behalf of the child for anything not expressly included in the holiday package.
  4. Rental or purchase of any equipment deemed essential for a child to enjoy his/her holiday due to their own equipment being unsuitable, unsafe or missing.

 

Privacy Policy

As part of your booking, we will ask for some personal data.  Your data is stored in our booking system which is compliant with

GDPR.  We will never share your data with a third party.  You have the right to have any personal data deleted at any time.

 

Remote payments are made via telephone or Studypay which is an accredited and secure online payment system.  No records of card details are visible to us via this system and no card details are stored

All students are expected to be responsible members of the Alpine French School community by complying with local and national laws as well as the school’s rules and regulations. By enrolling on one of our courses, students accept the Code of Conduct and its terms and understand it applies at school, in their accommodation and also with the general public.

 

General rules

 

Attendance

In order to ensure the smooth progress of the course, we ask all our students to follow certain rules:

  • Students MUST attend all classes. In the event they cannot attend (sickness, delay..) they must contact the school asap.
  • Students must be punctual

 

Respect

For the well-being and protection of all parties involved, we ask our students to:

  • Respect the premises, its equipment and the material made available to them.
  • Respect and be polite to fellow students regardless of their origin, gender, religion or background
  • Respect and be polite to the staff and respect the class’ atmosphere
  • Respect the school’s mobile phone policy
  • Respect local people by being polite, friendly and understanding of the local customs
  • Comply with all safety instructions.

 

Legal compliance

We expect our students to comply to the following legal aspects :

  • No drinking, no smoking and no drugs on the premises.
  • No use of computers for illegal purposes at school
  • No violence, sexual or racial harassment nor bullying.

 

Violation of code of conduct

Reporting and procedure

If a complaint of violation of conduct (minor or major) is upheld, the following course of action must be followed :

  • Inform the School Director or the School Secretary who will assess the situation
  • The School director and the relevant parties will discuss ways to address and resolve the situation together through liaising and mediating.
  • If it is a serious violation that cannot be solved through simple mediation, the local authorities such as the police or the

Border Agency may be called in.

 

Types of misconducts and sanctions

Minor violation

Major violation

Examples of misconduct:

  • Disrespecting rules or regulations Refusing to follow instructions from staff Using foul or abusive language
  • Shouting, screaming or disturbing the classroom atmosphere. Using mobile phones abusively during class
  • Falsifying of cial documents
  • Committing a threat or an act of violence
  • Stealing
  • Intentionally damaging school property Sexual harassment, bullying, physical harm Committing a criminal offence
  • Refusing to leave the classroom when being instructed to do so by our staff.
  • Sanction

 

Warning procedure :

1st occurrence: Verbal Warning

2nd occurrence: Written Warning

3rd occurrence: Expulsion from school

(students will not be refunded)

Immediate expulsion. No refund.

Général

Les clients sont tenus de respecter le règlement de l’école (voir Code de conduite ci-dessous). Les clients doivent se comporter de manière courtoise et polie. Un comportement indélicat obligera Alpine French School à mettre fin à la participation au cours et, si nécessaire, il sera demandé à l’étudiant de quitter l’école.

Paiement

Le paiement doit être effectué avant le début du cours, comme convenu avec Alpine French School ou ses représentants.

Les cours en groupe sont réservés comme un seul cours et aucun remboursement n’est effectué pour les leçons manquées.

Ce qui est inclus dans nos prix est détaillé sur la page correspondante de notre site internet ainsi que sur votre devis.

Les modes de paiement acceptés sont les virements bancaires, les chèques en euros et les paiements par carte de crédit, par téléphone ou via notre plateforme de paiement en ligne
Studypay. Pour les virements bancaires, tous les frais doivent être payés par le client. Tous les prix sont en euros. Alpine French School n’est pas responsable des frais imposés par votre
banque. Cela inclut également les écarts de paiement causés par les variations des taux de change utilisés par votre banque.

Caution

Nous prenons un acompte de 400 € pour garantir votre réservation dont 200 € qui ne sont pas remboursable en cas d’annulation. Ce montant est déduit de votre solde final, payable 6 semaines avant la date de début du cours.
L’accord entre Alpine French School et le client engage légalement ce dernier dès le paiement de l’acompte.

Annulation

Plus de 8 semaines avant la date de début des cours : 200 € de caution retenus

6-8 semaines avant la date de début du cours : remboursement de 75%

4-6 semaines avant la date de début du cours : remboursement de 50%

2-4 semaines avant la date de début du cours : remboursement de 20%

Moins de 2 semaines avant le début du cours : aucun remboursement

Pour les cours particuliers annulés moins de 48 heures à l’avance, le montant total sera débité. Avec plus de 48 heures de préavis, nous ferons notre possible pour reporter votre cours sous réserve de disponibilité.

Si Alpine French School doit annuler une leçon, une autre leçon sera proposée à la place. Aucun remboursement n’est effectué pour les arrivées tardives ou les départs anticipés,
quelles qu’en soient les raisons.

 

Annulation à cause du Coronavirus

En cas d’annulation dûe à des problèmes de transport liés au Coronavirus, nous proposons une modification de nos conditions générales permettant un remboursement de la totalité versée jusqu’à 3 semaines avant votre arrivée.  Cette condition exceptionnelle s’applique aux réservations faites après le 6 mars 2020.

Voyage depuis l’étranger

Les clients sont responsables de la prise en charge de leur propre moyen de transport vers et depuis l’école. Les prix n’incluent pas les vols ni les voyages en train. Alpine French School peut organiser pour vous des transferts depuis Genève.

Si vous avez réservé un transfert aéroport et un service d’accueil, un représentant de Alpine French School vous attendra à l’aéroport de Genève dans le hall des arrivées. Si les
conditions météorologiques et de circulation le permettent, le trajet ne devrait pas prendre plus de 90 minutes.

En cas d’imprévu, au delà de la volonté d’Alpine French School, tels que des retards importants, des annulations, des bagages perdus, des conditions météorologiques défavorables ou des routes en mauvais état, vous devrez peut-être attendre le représentant d’Alpine French School dans la zone des cafés aux arrivées de l’aéroport.

Voyage et assurance

Les juniors voyageant non accompagnés via l’aéroport de Genève doivent avoir sur eux un formulaire de voyage pour mineurs non accompagnés (dans notre Manuel de l’étudiant
junior).

Les clients doivent veiller à la validité de leurs propres documents de voyage officiels, tels que les visas, si cela est nécessaire. Pour les étudiants de l’UE ou des pays de l’espace
Schengen, aucun visa n’est requis pour les séjours de moins de 90 jours (3 mois). Veuillez consulter le lien suivant pour accéder à la liste des pays : http://vosdroits.service-
public.fr/particuliers/F21921.xhtml

Pour les séjours de plus de 90 jours, Alpine French School fournira les documents nécessaires pour appuyer votre demande de visa. Alpine French School décline toutefois
toute responsabilité quant au résultat de votre candidature.

Assurance voyage et médicale : les clients ne sont pas assurés pour les activités prévues pendant leur séjour. Les étudiants doivent s’assurer de disposer d’une assurance voyage et
médicale tout risque pour leur séjour. Nos prestataires d’activité tiers sont tous assurés et entièrement certifiés par le gouvernement français et disposent d’assurances responsabilité
adéquates.

Responsabilité

Alpine French School ne peut pas être tenu responsable des services indépendants de notre volonté. Alpine French School ne sera en aucun cas responsable de dépenses supplémentaires, de détresse, de déception, de perte, de dommage, de blessure, d’accident, de retard, de dérangement ou d’irrégularité résultant ou imputables à l’acte ou au défaut de celui-ci de la part d’une entreprise ou de personnes entrant dans le cadre de la mise en place d’arrangements ou de réservations ou de transferts de clients, sauf en cas de faute avérée ou de manque de diligence de la part d’Alpine French School. Toute réservation est acceptée
sous réserve des conditions imposées par ces sociétés ou agences extérieures et toute réclamation à ce sujet doit être faite auprès du fournisseur concerné.

Hébergement

L’hébergement est prévu dans notre centre d’études junior : Les Eaux Vives, 74110 Essert Romand, commune de Morzine, France.

L’hébergement est prévu dans des chambres partagées avec d’autres étudiants du même sexe.

Les repas sont fournis par le centre qui prend en charge les besoins alimentaires en fonction des recommandations faites avant l’arrivée.

En cas de substitution de l’héergement due à des circonstances imprévues, l’hébergement fourni sera de qualité équivalente.

Modification du contenu du cours, annulation ou modification des programmes

Alpine French School se réserve le droit de modifier les cours et les activités en fonction de circonstances extérieures, d’annulations, de conditions météorologiques, etc. Alpine French School se réserve le droit d’annuler ou de modifier tout programme mentionné dans notre brochure si le nombre de participants se révèle insuffisant ou pour tout autre raison
indépendante de la volonté de Alpine French School. Dans l’éventualité où cela se produirait, Alpine French School proposera aux clients le choix d’un programme alternatif ou le
remboursement intégral des sommes versées.

Matériel promotionnel

AFS se réserve le droit d’utiliser toute photo, œuvre d’art, etc. des enfants sur son site internet, dans ses publicités et dans ses futures publications.

Décharge médicale

Alpine French School aura l’entière autorité concernant la prise de mesures qu’elle pourrait juger nécessaires pour préserver la santé et le bien-être de l’enfant. Cette autorité inclut le
droit d’Alpine French School à prendre les mesures qu’elle estime importantes pour garantir aux enfants un traitement médical aux frais de leur parent ou de leur tuteur. Toutes les
informations médicales doivent être complétées sur le formulaire d’inscription et les parents seront invités à signer un formulaire séparé de décharge médicale, cela étant une obligation légale en France.

Réclamations

En cas de réclamations pendant votre cours, veuillez demander à votre enfant de contacter un membre du personnel du camp immédiatement; les parents peuvent également nous
contacter au bureau d’Alpine French School. Nous nous ferons une joie de discuter du problème avec vous et nous ferons tout ce qui est en notre pouvoir pour remédier à la situation.
Toute réclamation formulée après le départ n’est pas prise en compte. Les réclamations ne peuvent être acceptées pour des conditions météorologiques ou concernant les horaires/dates d’ouverture de la station car elles ne dépendent pas de notre volonté.

Téléphones mobiles/tablettes

L’utilisation de téléphones portables/tablettes par des mineurs est un sujet de grande préoccupation pour Alpine French School et les parents. Nous avons une politique stricte concernant l’utilisation des téléphones mobiles dans notre camp.  Celle-ci a été soigneusement étudiée et décidée par le personnel du camp et les directeurs de l’école.

Cette politique vise à assurer le bien-être de tous les élèves et à garantir qu’ils profitent du camp au maximum.

Lundi au vendredi (étudiants en résidentiel) :

Le personnel du camp gardera les téléphones portables des étudiants pendant la journée afin que ceux-ci puissent se concentrer sur leurs leçons et leurs activités. Ils leur seront
restitués à la fin des activités de l’après-midi (vers 16h30) et ils seront autorisés à utiliser leur téléphone pour aller sur Internet, passer des appels et accéder à leur messagerie jusqu’à
l’heure du coucher. Au coucher, les téléphones portables des étudiants seront remis au personnel du camp. Veuillez en parler à votre enfant avant leur arrivée au camp pour vous assurer que cela ne soit pas une surprise pour eux.

Week-ends (étudiants en résidence) :

Les étudiants pourront utiliser leur téléphone du petit-déjeuner jusqu’au moment du coucher pendant le week-end. Les activités sont plus calmes le week-end, ce qui permettra aux élèves d’envoyer des messages, d’appeler leurs amis et leur famille ainsi que de prendre des photos de leurs activités.

Étudiants du camp en journée :

Aucun téléphone portable n’est autorisé dans le camp pendant la journée. Si vous souhaitez que votre enfant ait un téléphone portable pour les cas d’urgence, vous devez mettre celui-
ci dans son sac et le remettre au responsable du camp à son arrivée. Si vous souhaitez contacter votre enfant pendant la journée, n’hésitez pas à appeler directement le centre et
vous pourrez parler à votre enfant.

Nous avons un groupe Facebook fermé où les chefs de camp et les enseignants posteront des photos quotidiennes des élèves afin que vous puissiez voir ce qu’ils ont fait pendant la
journée.

Cours

Les étudiants sont répartis selon leur âge et leur niveau de français/anglais. La première session de tous nos cours est une évaluation informelle et les groupes seront changés si
nécessaire. N’hésitez pas à nous contacter si vous estimez que votre enfant a été placé dans le mauvais groupe.

Des photocopies et un classeur seront fournis lors du cours.

Activités

Nous nous réservons le droit de modifier le programme d’activité. Tous les programmes fournis sont provisoires et peuvent être modifiés. Dans certains cas, cela sera nécessaire en

raison des conditions météorologiques, des dates d’ouverture et de la disponibilité de nos partenaires.

Alpine French School ne peut être tenu responsable des conditions météorologiques qui compromettent la participation du client aux activités proposées. De plus, si, selon Alpine
French School, les conditions météorologiques sont dangereuses, les activités peuvent être écourtées ou annulées. Si les activités prévues sont annulées pour quelque raison que ce
soit, Alpine French School mettra tout en œuvre pour trouver des activités alternatives pour ses clients.

Responsabilités des parents

Les parents ou tuteurs assument l’entière responsabilité financière de toute personne qu’ils inscrivent à Alpine French School (enfants ou adultes) pour les raisons suivantes :

– Les dommages causés, délibérément ou non, aux installations, au matériel, aux vêtements ou à tout autre objet appartenant à ou loué par Alpine French School.

– Les frais de rapatriement pour toute personne devant être renvoyée chez elle ou à un endroit précis, pour cause de maladie,

– L’argent de poche ou tout achat à caractère personnel effectué au nom de l’enfant pour une somme non expressément incluse dans le package des vacances.

– La location ou achat de tout équipement jugé essentiel pour permettre à un enfant de profiter de ses vacances si son propre équipement est inadéquat, dangereux ou manquant.

Politique de confidentialité

Dans le cadre de votre réservation, nous vous demanderons certaines données personnelles.
Vos données sont stockées dans notre système de réservation conformément au RGPD (Règlement général sur la protection des données). Nous ne partagerons jamais vos données
avec des tiers. Vous avez le droit de supprimer vos données personnelles à tout moment.

Les paiements à distance sont effectués par téléphone ou par Studypay, un système de paiement en ligne sécurisé et accrédité. Vos numéros de carte ne nous sont pas visibles via
ce système et aucune trace de vos numéros de carte n’est stockée.

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