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Terms & Conditions

Terms and Conditions and Code of Conduct policies are applicable to all our students.

By enrolling on a course or becoming a student you agree to the terms and policies outlined below

General

Only the target language must be spoken in the classroom

 

Photocopies and a course folder will be provided during the course (coursebooks are not included in the lesson costs as they are not required but we would be happy to recommend one for self-study if required)

 

We carry out evaluations to ensure that students are placed in the correct group for their level and objectives. If you feel that you have been placed in the wrong class, then please tell your teacher or send us an email after the first lesson so that we can discuss this with you and move you to a different group if necessary.

 

Clients are expected to comply with the rules and regulations of the school. If clients do not agree with Alpine French School’s division of students into groups, the scheduling etc, they should discuss this with a member of the teaching or administrative staff.  The client agrees to comply with the applicable law whilst abroad. Clients are expected to behave in a courteous and polite manner. Inconsiderate behaviour will force Alpine French School to terminate participation in the course and if necessary the client will be asked to vacate his accommodation.

 

Payment

Payment must be made prior to the start of the course, as agreed with Alpine French School or their representative.

 

Group courses are booked as a course and no refunds are made for missed lessons unless agreed otherwise by contract. Our course prices are exclusive of the enrollment fee.

 

Details of what is included in our prices are explained on the relevant page of our website. Prices do not include flight, rail travel or insurance.

 

Acceptable payment types are Bank Transfer, Euro Cheque, Credit card payments over the phone or via our online payment gateway. For bank transfers, all charges are to be paid by the client. Alpine French School uses the exchange rate on the day of pricing according to the online gateway rate.

 

Alpine French School will not be responsible for charges imposed on you, by your bank. This also includes payment discrepancies caused by variations in exchange rates used by your bank.  The school doesn’t accept Amex or Diner’s cards.

 

Deposit

We take a non-refundable deposit of 100€ to secure your booking and 200€ if you also book accommodation. If you book an independent apartment, then you will be asked to pay an additional non-refundable deposit for this. The deposit amount is deducted from your final balance which is payable 6 weeks before the course start date. The agreement between Alpine French School and the client becomes legally binding upon payment of the deposit.

 

Cancellation

More than 8 weeks before course start date: deposit retained, full refund (less deposit) if full amount has been paid.

 

6-8 weeks before course start date: 75% refund

4-6 weeks before course start date: 50% refund

2-4 weeks before course start date: 20% refund

Less than 2 weeks before course start date: no refund

 

Weekly Group lessons are booked as a course and no refunds are made for missed lessons unless otherwise agreed with the teacher.

 

For private lessons cancelled less than 48 hours in advance, the full amount will be charged.  With more than 48 hours notice, we will do our best to re-arrange your lesson subject to availability.

 

In the event that Alpine French School has to cancel a lesson, another lesson will be offered in replacement.

 

We are happy to organize a government training budget for you if you are eligible for this (this includes the application and processing of your training budget and all the associated paperwork and administration). You will be offered a package that fits the criteria of your training budget organisation.

 

Alpine French School accepts no responsibility for students not receiving their training budget. This is at the discretion of the training budget organisation that you are affiliated to and is also dependent on you being up to date with all of your contributions as well as respecting the application deadlines. We organise training budget applications and help with the process but it is the students’ responsibility to ensure that all necessary information and documentation is transferred to Alpine French School promptly and that all documents provided by Alpine French School are dealt with according to our instructions.

 

Alpine French School cannot be held responsible for delays from budget organisations.

 

Local Teacher Travel Expenses

Travel expenses will be charged for all lessons not taken at our premises as our teachers therefore have to travel and it is a legal obligation for them to be paid a government determined amount of travel expenses. We are aware that this increases the price of the lessons, unfortunately this is beyond our control. If you would prefer not to pay travel expenses, then you are more than welcome to take your lessons at our school premises.

 

Travelling from abroad

Clients are responsible for arranging their own transport to and from the school. Alpine French School can organise transfers from and to Geneva airport for you.

 

If you have booked a transfer through us, upon arrival at Geneva, you will be greeted by a transfer representative, shown to your mini bus and driven to your accommodation. Weather and road conditions permitting, the journey should take no more than 90 mins.

 

In the case of unforeseen circumstances, out of Alpine French School’s or the transfer company’s control, such as  ight delays, cancellations, lost luggage, adverse weather and road conditions, you may be required to wait in the airport arrivals café area. If this happens, you will be noti ed immediately upon arrival and kept informed of the situation by a designated transfer representative.

 

Transfers are arranged on a shared-transfer basis. This means you will be travelling with other passengers. In this situation, you may also be required to wait at the airport. Alternatively we can arrange a private transfer for you for an additional charge if you do not wish to wait.

 

Travel and Insurance

Clients must arrange their own formal travel documentation such as visas if required. For students in the EU or in countries in the Schengen area, a visa is not required for stays of under 90 days (3 months). Please see the following link for the list of countries:  http://vosdroits.service-public.fr/particuliers/F21921.xhtml

 

For stays of longer than 90 days, Alpine French School will provide the relevant documents to support your visa application. However, Alpine French School takes no responsibility for the outcome of your application.

 

Travel and medical insurance: Clients are not insured for the activities provided during their stay. Students should ensure they have comprehensive travel & medical insurance for their trip. Our 3rd party activity providers are all insured and fully certified by the French government and have the relevant liability insurances.

 

Accommodation will be provided as detailed in the course description and as requested in your application. Alpine French School reserves the right to modify accommodation details, but accommodation provided will be of an equivalent standard if a substitution is made.

 

Your accommodation will be available after 4 pm on the day of your arrival. The same conditions apply to self-drive guests. Home-stay accommodation is usually available from any time but please check with us if you wish to arrive before 4pm and we will check with your family.

 

For departure, rooms must be vacated by 10 am. Your luggage can be stored if you have a later departure. Please ask a member of staff

 

For students staying in shared apartment accommodation, a weekly clean is included at an extra €20/week.  Please make sure the cleaners can access your room between 10-2pm on Saturdays. Students are responsible for the general upkeep of the apartment during their stay.  A deposit of €200 will be held on your credit card on your rst day at school. On departure, a member of staff will check the state of the room & communal areas before instructing if the deposit can be released.

Please tell a member of Alpine French School staff in the event of a problem with the accommodation so that we can remedy the situation.  Any complaints made after departure will not be considered.

 

Changes to Course Content

Alpine French School reserves the right to modify courses and activities subject to outside circumstances, cancellations, weather etc.

If the minimum number of participants is not met for a particular week (minimum of 3 persons required to run a course), an alternative course will be provided with private/semi-private tuition.

For 2 students, intensive courses will be reduced to 2h tuition + 1h autonomous work per day.  For 1 student, intensive courses will be reduced to 1h tuition + 2h autonomous work per day.

 

Complaints

In the event of any complaints during your course, please request a complaint form from the school reception and complete

this in writing and hand it into reception where we will discuss the issue with you. Please do this as soon as the problem arises so that we are able to do everything in our power to remedy the situation.

Any complaints made after departure will not be considered. Complaints cannot be accepted for weather conditions or resort opening times/dates as these things are beyond our control.

 

Promotional materials

AFS reserves the right to use any photographs, artwork, etc, of the students on its website, in its advertising and in any of its future publications.

 

Activities

Activities will be provided as per your chosen package. We reserve the right to modify the activity programme; if this is due to weather conditions, opening dates and availability.

Any problems with a third party service should be taken up with the provider directly.

 

Privacy Policy

As part of your booking, we will ask for some personal data.  Your data is stored in our booking system which is compliant with

GDPR.  We will never share your data with a third party.  You have the right to have any personal data deleted at any time.

 

Remote payments are made via telephone or Studypay which is an accredited and secure online payment system.  No records of card details are visible to us via this system and no card details are stored.

General

Clients are expected to comply with the rules and regulations of the school (see Code of Conduct below). Clients are expected to behave in a courteous and polite manner. Inconsiderate behaviour will force Alpine French School to terminate participation in the course and if necessary the client will be asked to leave the school.

 

Payment

Payment must be made prior to the start of the course, as agreed with Alpine French School or their representative.

Courses are booked as a complete course and no refunds are made for missed lessons.

Details of what is included in our prices is explained on the relevant page of our website and on your quote.

Acceptable payment types are Bank Transfer, Euro Cheque, via Studypay or credit card. For bank transfers, all charges are to be paid by the client. All prices are in euros. Alpine French School will not be responsible for charges imposed on you, by your bank. This also includes payment discrepancies caused by variations in exchange rates used by your bank.

 

Deposit

We take a deposit of 400€ to secure your booking of which 200€ is non-refundable in the event of a cancellation.  This amount is deducted from your balance which is payable 6 weeks before the course start-date. The agreement between Alpine French School and the client becomes legally binding upon payment of the deposit.

 

Cancellation

More than 8 weeks before course start date: 200€ of deposit retained.

6-8 weeks before course start date: 75% refund

4-6 weeks before course start date: 50% refund

2-4 weeks before course start date: 20% refund

Less than 2 weeks before course start date: no refund

 

For private lessons cancelled less than 48 hours in advance, the full amount will be charged.  With more than 48 hours notice, we will do our best to re-arrange your lesson subject to availability.

In the event that Alpine French School has to cancel a lesson, another lesson will be offered in replacement. No reimbursements are made for late arrivals or early departures, regardless of the reasons.

 

Travelling from abroad

Clients are responsible for arranging their own transport to and from the school.  Prices do not include flight or rail travel. Alpine French School can organise transfers from Geneva for you.

 

If you have booked an airport transfer and meet and greet service, upon arrival at Geneva airport, you will be greeted by a representative from Alpine French School who will be waiting in the Arrivals Hall.  Weather and road conditions permitting, the journey should take no more than 90 mins.

 

In the case of unforeseen circumstances, out of Alpine French School’s control, such as flight delays, cancellations, lost luggage, adverse weather and road conditions, you may be required to wait in the airport arrivals café area with the Alpine French School representative.

 

Travel and Insurance

Juniors travelling unaccompanied through Geneva airport must carry an Unaccompanied minors’ travel form (in our Junior Student Manual)

Clients must arrange their own formal travel documentation such as visas if required.  For students in the EU or in countries in the Schengen area, a visa is not required for stays of under 90 days (3 months).  Please see the following link for the list of countries: http://vosdroits.service-public.fr/particuliers/F21921.xhtml

 

For stays of longer than 90 days, Alpine French School will provide the relevant documents to support your visa application.  However, Alpine French School takes no responsibility for the outcome of your application.

 

Travel and medical insurance: Clients are not insured for the activities provided during their stay. Students should ensure they have comprehensive travel & medical insurance for their trip.  Our 3rd party activity providers are all insured and fully certified by the French government and have the relevant liability insurances.

 

Liability

It is not possible for Alpine French School to be held responsible for services not under our control.  Alpine French School will not, under any circumstances, be responsible for any additional expense, distress, disappointment, loss, damage, injury, accident, delay, inconvenience or irregularity resulting from or attributable to the act or default of any company, firm or persons in connection with the carrying out of such arrangements or bookings or the conveyance of any clients, unless caused by either the proven negligence of, or a proven lack of diligence by Alpine French School. Every booking is accepted subject to the conditions imposed by these outside companies or agencies and any claim with respect to such matters must be made against the appropriate principal.

 

Accommodation

Accommodation is provided in our Junior Study Centre: Les Eaux Vives, 74110 Essert Romand, Commune of Morzine, France.

Accommodation is in rooms shared with other students of the same sex.

Meals are provided by the centre who cater for dietary requirements upon prior notification.

If a substitution is made in the event of unforeseen circumstances, accommodation provided will be of an equivalent standard.

 

Changes to Course Content, Cancellation or modi cation of programmes

 

Alpine French School reserves the right to modify courses and activities subject to outside circumstances, cancellations, weather etc. Alpine French School reserves the right to cancel or modify any programme or programmes listed in our brochure because of an insufficient number of participants or for any other reason beyond its control. If this rare event occurs, AFS will offer clients their choice of an alternative camp programme or full refund of any monies paid.

 

Promotional materials

AFS reserves the right to use any photographs, art work, etc, of the children on its website, in its advertising and in any of its future publications.

 

Medical release

AFS shall have full authority to take whatever action it deems necessary to safeguard the health and well-being of the child. Such authority shall include the right of AFS to take the action it deems necessary to secure medical treatment for the child at the parent’s or guardian’s expense. Full medical information must be completed on the application form and parents will be asked to sign a separate medical release form which is a legal requirement in France.

 

Complaints

In the event of any complaints during your course, please ask your child to contact a member of the camp staff or parents can contact us at the Alpine French School office.  We will be happy to discuss the issue with you and we will do everything in our power to remedy the situation. Any complaints made after departure will not be considered. Complaints cannot be accepted for weather conditions or resort opening times/dates as such things are beyond our control.

 

Mobile Phones/Tablet Computers

The use of mobile phones/tablet computers by minors is an area of great concern for Alpine French School and all parents.  We have a strict policy concerning the use of mobile phones at our camp which is a carefully considered policy decided by Camp staff and School Directors.  This policy is to ensure the well-being of all students and their enjoyment of the camp.

 

Monday to Friday (Residential Students):

Students’ mobile phones will be kept by Camp Staff during the day so that students can concentrate on their lessons and activities.  They will be returned to them at the end of the afternoon activities (around 16h30) and they will be allowed to use their phones for internet use, calls and messaging until bedtime. At bedtime, students’ mobile phones will be handed in to Camp Staff.  Please talk this through with your son/daughter before their arrival at the Camp to make sure this isn’t a surprise to them.

 

Weekends (Residential Students):

Students will be allowed their phones from breakfast time until bedtime at weekends.  The activities are more relaxed at weekends and this will enable students to message and call friends and family and take photos of their activities.

 

Day Camp Students:

No mobile phones are allowed at the camp during the day.  If you wish to send your child with a mobile phone in case of an emergency, this should be turned off and in their bag or handed in to Camp Leaders upon arrival at the camp. If you wish to contact your child during the day, please feel free to call the camp and you will be able to speak to your child.

 

We have a closed Facebook group where Camp Leaders and Teachers will post daily photos of students so that you can see what they have been doing during the day.

 

Lessons

Students are divided into groups according to age and French level.  The first session of all of our courses is an informal evaluation and groups will be changed if necessary. Please do not hesitate to contact us if you feel that your child has been placed in the incorrect group.

Photocopies and a course folder will be provided during the course

 

Activities

We reserve the right to modify the activity programme.  All programmes provided are provisional and are subject to change; in some cases this is necessary due to weather conditions, opening dates and availability.

 

AFS cannot be responsible for weather conditions that adversely affect the client’s ability to participate in activities offered. Furthermore, if, in AFS opinion, conditions are hazardous due to adverse weather, activities may be curtailed or cancelled. If published activities are cancelled for any reason, AFS will do everything possible to  find alternative activities for its clients.

 

Parents’ responsibilities

Parents or guardians accept full  financial responsibility for anyone they register in AFS (children or adults) for the following reasons:

 

  1. Damage caused, whether willful or not, to facilities, equipment, clothing or anything else belonging to or leased by AFS.

 

  1. Repatriation expenses for any person having to be sent home or to a designated place, due to illness, accident, misbehaviour or any other reason deemed valid by AFS.

 

  1. Any pocket money or any purchase of a personal nature made on behalf of the child for anything not expressly included in the holiday package.

 

  1. Rental or purchase of any equipment deemed essential for a child to enjoy his/her holiday due to their own equipment being unsuitable, unsafe or missing.

 

Privacy Policy

As part of your booking, we will ask for some personal data.  Your data is stored in our booking system which is compliant with

GDPR.  We will never share your data with a third party.  You have the right to have any personal data deleted at any time.

 

Remote payments are made via telephone or Studypay which is an accredited and secure online payment system.  No records of card details are visible to us via this system and no card details are stored

All students are expected to be responsible members of the Alpine French School community by complying with local and national laws as well as the school’s rules and regulations. By enrolling on one of our courses, students accept the Code of Conduct and its terms and understand it applies at school, in their accommodation and also with the general public.

 

General rules

 

Attendance

In order to ensure the smooth progress of the course, we ask all our students to follow certain rules:

  • Students MUST attend all classes. In the event they cannot attend (sickness, delay..) they must contact the school asap.
  • Students must be punctual

 

Respect

For the well-being and protection of all parties involved, we ask our students to:

  • Respect the premises, its equipment and the material made available to them.
  • Respect and be polite to fellow students regardless of their origin, gender, religion or background
  • Respect and be polite to the staff and respect the class’ atmosphere
  • Respect the school’s mobile phone policy
  • Respect local people by being polite, friendly and understanding of the local customs
  • Comply with all safety instructions.

 

Legal compliance

We expect our students to comply to the following legal aspects :

  • No drinking, no smoking and no drugs on the premises.
  • No use of computers for illegal purposes at school
  • No violence, sexual or racial harassment nor bullying.

 

Violation of code of conduct

Reporting and procedure

If a complaint of violation of conduct (minor or major) is upheld, the following course of action must be followed :

  • Inform the School Director or the School Secretary who will assess the situation
  • The School director and the relevant parties will discuss ways to address and resolve the situation together through liaising and mediating.
  • If it is a serious violation that cannot be solved through simple mediation, the local authorities such as the police or the

Border Agency may be called in.

 

Types of misconducts and sanctions

Minor violation

Major violation

Examples of misconduct:

  • Disrespecting rules or regulations Refusing to follow instructions from staff Using foul or abusive language
  • Shouting, screaming or disturbing the classroom atmosphere. Using mobile phones abusively during class
  • Falsifying of cial documents
  • Committing a threat or an act of violence
  • Stealing
  • Intentionally damaging school property Sexual harassment, bullying, physical harm Committing a criminal offence
  • Refusing to leave the classroom when being instructed to do so by our staff.
  • Sanction

 

Warning procedure :

1st occurrence: Verbal Warning

2nd occurrence: Written Warning

3rd occurrence: Expulsion from school

(students will not be refunded)

Immediate expulsion. No refund.

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